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ERO STORE and COVID-19

Shipping Rates & Policies

About ERO STORE

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About ERO STORE

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.

We strive to have a positive impact on customers, employees, small businesses, the economy, and communities. Amazonians are smart, passionate builders with different backgrounds and goals, who share a common desire to always be learning and inventing on behalf of our customers.

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FAQs about Orders and Deliveries and the COVID-19 virus

Amazon's operations continue but delivery times may be longer than usual.


1. Can I place an order? Will ERO STORE deliver the package?

Yes, ERO STORE's activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. You can find updated delivery times on the product detail page for each item, and in checkout. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).

We're working with our selling partners to temporarily prioritize household staples, medical supplies and other high demand products coming into our fulfillment centers so we can more quickly receive, restock and ship these products to customers. Our teams are working to ensure availability of these products, and continue to bring on additional capacity to deliver customer orders. We're continuing to ship all available selection in our inventory, but some products may currently take longer to ship.

2. What's the status of my order and delivery? Can I change the address on my order?

You can track your order and deliveries from Your Orders on ERO STORE.com or the ERO STORE Mobile Shopping app. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. You can also sign up to receive notification about your order

3. Why are some, Prime and Non-prime, items taking longer to ship?

As COVID-19 has spread, we have seen an increase in people shopping online. To serve our customers while also helping to ensure the safety of our associates, we have changed our logistics, transportation, supply chain, purchasing, and third-party seller processes to prioritize stocking and delivering items that are a higher priority for our customers. This has resulted in some of our delivery promises being longer than usual. We're also hiring over 100,000 positions across the U.S. to enable us to provide this vital service to people everywhere, especially to those, like the elderly, who are most vulnerable.

4. Can I still make returns?

Yes. We are still processing returns. To start a return and learn more about returns

5. Is it safe to receive orders?

For guidance on Coronavirus, please refer to the World Health Organization website.

6. What is ERO STORE doing about price gouging?

We are working to ensure that no one artificially raises prices on basic need products during this pandemic and have blocked or removed tens of thousands of items, in line with our long-standing policy. We actively monitor our store and remove offers that violate our policy.

You can submit a pricing concern to us by clicking Report incorrect product information on the product detail page, then select Other product details, then Price issue. While we are not able to respond directly to all reports, we appreciate your feedback.

Shipping & Delivery

Shipping Policy for Amazon Prime

Order with Prime FREE Same-Day Delivery
Amazon Prime Shipping Benefits
Amazon Prime Eligible Items & Addresses
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Shipping Rates & Times

PHILIPPIN Shipping Rates & Times
Global Shipping Rates
Seller Shipping Rates
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International Shipping

Search for Items Eligible for International Shipping
AmazonGlobal Export Countries
About Customs, Duties & Taxes
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General Shipping Policies

About Delivery Guarantees
Shipping Restrictions
About Shipping Preferences
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Special Shipping Options

Order with Free Shipping by Amazon
Shipping Large or Bulky Items
Amazon Locker
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